Terms

Our success has and still does come from customer recommendations.

 

Terms & Conditions
Please note that when you receive your goods you must check them for damage before you sign for them. Once signed as received in good condition, claims for damaged goods are not covered by our carrier’s insurance company (signing unchecked will not cover you).
 
We will attempt to contact you on the day that your delivery is being despatched to confirm it is packed and is on the carrier. 98 % of deliveries will arrive on time.

 

Always check your delivery for damage when it is delivered before signing, all goods sent by us are insured against damage until you sign, signing unchecked does not cover the delivery against damage.

 

Do not book your builder until your materials are on site as some deliveries do go wrong and we are unable to compensate you for your builder’s time.
For deliveries to Islands around the UK excluding Ireland there may be an extra delivery charge requested by the  local carrier who delivers in your area.

 

Storage

We send products wrapped in protective packaging to avoid damage. When the delivery has arrived you need to remove the outer packaging. Do not store plastic products in the packaging or inner bags in direct sunlight. This will avoid damage being caused to the products due to over heating.


Stock Shortages
In the event we have a stock shortage we will (unless advised otherwise) arrange an alternative product. This helps to reduce waiting times when some products are not available. With some products we will send you the next biggest available size which may require cutting to size on site.

 

Ordering
Customers who use this site must agree with our terms and conditions in order to be able to place an order.
We reserve the right to update or modify the terms and conditions on this site at any time.
Please ensure you reread these terms and conditions on each visit to the site.
Master Plastics reserve the right to refuse any order without giving a reason, or to request further information so as to allow that order to be processed. You will receive an automatic email upon placing an order. This is only an acknowledgement that your order has been received.
Your order will be acknowledged by email on the understanding that delivery is subject to stock availability.

When items are out of stock you will be notified via your e-mail address or by telephone as to when your order can be processed.  If this is not within 21 days you can cancel your order and a full refund will be made.
 
Handling complaints
We at Master plastics are committed to complete customer satisfaction. 
In eighteen years of trading we have had very few complaints. However, if you need assistance of any kind you can contact our customer service manager 'R Howes' between 9am and 4pm on any week day either by email to rob@master-plastics.co.uk or by telephone on 0117 971 9922
 
Should you have a complaint about any aspect of our service, goods or delivery times, please contact us by email or telephone. 
We will respond to any complaint within 3 working days. In most cases we resolve the problem during your initial phone call. 
All complaints will be dealt with in a fair, confidential and effective manner.
The person responsible for logging complaints and reviewing them will be Rob Howes

You statuary rights are acknowledged by Master Plastics, however we cannot accept responsibility for failure to deliver your goods on time. We always do our best to deliver to you on time as agreed, normally within six working days, however we do not guarantee to deliver and we cannot accept any responsibility for any losses you may incur due to late or non-delivery.
We also reserve the right to deliver in less than six days whenever possible.
 
Unsolicited e-mail
 
We will NOT give your email address to any other company 
We will not send unsolicited email to consumers unless you have first given your consent.

You can ‘opt in’ to receive emails detailing new products and special offers here.
 
Customer support and service
You can contact us by email or by phoning 0117 971 9922 between 8am – 6pm Mon to Friday and 8am – 12 noon on Saturdays. Calls charged a normal cost.

 

External Sites
External sites: many third party sites link to us, but as we do not have any control as to their content or management,  we accept no responsibility for there content what so ever.
However if you feel a site blatantly tricked or mislead you in any way please let us know, so we can take appropriate action.

Installation

All sizes given are approximate. Manufacturers terms and conditions will apply to the installation of certain products.

Many products on this site carry Manufacturers’ 10 year guarantee; this is supplied by the manufacturer and not by Master Plastics.
The terms and conditions do not affect your statutory rights as a customer.

Deliveries to UK Islands
For deliveries to Islands around the UK excluding Ireland there may be an extra delivery charge requested by the  local carrier who delivers in your island. These charges are extra to the charge on our site, our charge only gets the delivery to the mainland port in some cases.

 

Unwanted Goods 
Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred in returning goods, which will differ from those of the delivery charge. All other monies paid will be refunded by cheque within 30 days, The 7 day cancellation period will commence on the day following  that on which the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut or drilled. Boxed items must be returned complete, not part used. After 7 days a 50% handling charge will be applied to all returned goods. For security all refunds are made by cheque.

 

Price Match

Fascias.com is one of the UK's largest online retailer for building plastics for the home and garden. When you shop with us we want you to have the peace of mind that you're getting the best value for money. In the unlikely event that you find the same product cheaper elsewhere online, we'll match the cheaper price.
The item must be publicly available for purchase on a UK based website that has a shopping facility and ability to take payment.
The item must be "like for like"; which means that it is brand new, the same colour, contains the same quantity and has an identical manufacturer reference number.
The price comparison must include VAT and delivery costs to the UK. For clarity, fascias.com publish prices including VAT . Where we have charged a delivery fee, the individual delivery charge for that item will apply.
Due to their nature, auction websites like eBay and marketplaces like Amazon are excluded.
Our price match guarantee cannot be used in conjunction with any fascias.com or competitor discount codes, promotions or clearance offers.
Typographical pricing errors will not be matched.
We can only accept one price match request per item.
This guarantee is subject to change and can be withdrawn at any time.

email us your claim at pricematch@master-plastics.co.uk or call 0117 971 9922

We'll investigate your claim and, if it satisfies all these terms, we'll notify you within 7 working days by email and refund the difference if applicable

 

© Copyright 1994-2012, Master Plastics (SW) Ltd all rights reserved worldwide.

Many of the images on this site do not belong to us. Do not copy or link directly to them. Contact us so we can seek permission where necessary on your behalf.


Revised 18/10/07 + 11/06/08 + 07/10/08  + 23/2/12